I can't access the Zeno Automation Software (ZAS), what should I do?
If you're having trouble accessing the Zeno Automation Software (ZAS), please follow these troubleshooting steps:
Check Your Login Details: Make sure your username and password are correct. If you’ve forgotten your password, reach out to our Support Team through the blue chat icon on tools.zeno.fm to initiate a reset. Please avoid resetting the mount password.
Browser Issues: If you're experiencing display or access issues, try using a different web browser or clear your cache and cookies. This can often resolve common browser-related problems.
Internet Connection: Confirm that your internet connection is stable and not restricted. If you’re using a restricted network, consult your Network Administrator to ensure there are no limitations preventing access to ZAS.
Firewall and Security Settings: Check if your firewall or security rules are blocking access to ZAS. Ensure that all necessary ports and permissions are open for proper connectivity.
If none of these steps solve the problem, please take note of any error messages or specific issues you encounter and share them with our Support Team for further assistance.
Check Your Login Details: Make sure your username and password are correct. If you’ve forgotten your password, reach out to our Support Team through the blue chat icon on tools.zeno.fm to initiate a reset. Please avoid resetting the mount password.
Browser Issues: If you're experiencing display or access issues, try using a different web browser or clear your cache and cookies. This can often resolve common browser-related problems.
Internet Connection: Confirm that your internet connection is stable and not restricted. If you’re using a restricted network, consult your Network Administrator to ensure there are no limitations preventing access to ZAS.
Firewall and Security Settings: Check if your firewall or security rules are blocking access to ZAS. Ensure that all necessary ports and permissions are open for proper connectivity.
If none of these steps solve the problem, please take note of any error messages or specific issues you encounter and share them with our Support Team for further assistance.
Updated on: 01/10/2024
Thank you!