Getting Started

• How Does the Custom Radio App Subscription Work?

  Broadcasters can access Zeno’s Custom Radio App by selecting it as an add-on feature available across all our paid plans —  STARTER, PRIME, and PREMIER. This allows you to choose the plan that best suits your needs while still enjoying the benefits of having a personalized mobile app for your station. To get started with the Custom App add-on, here are the requirements: Developer Accounts: You must create "Company/Organization" Developer Accounts accounts on the **Apple AppSome readers

• How long does it take to publish my mobile app?

  Once we receive all required information (branding assets, station details, and developer account access), most apps are ready to submit within a few weeks. Please note that the final publication timeline depends on Apple App Store and Google Play review processes, which are outside our control.Few readers

• Do I need to create my own Apple and Google developer accounts?

  Yes — you’ll need to create your own developer accounts with both Apple and Google. These accounts are required because your mobile app is published under your brand and ownership, giving you full control over your app, updates, and data. You can create your accounts here: Apple Developer Program: https://developer.apple.com/programs/ Google Play Developer Account: https://play.google.com/console/signupFew readers

• Why Should I Use Organization Developer Accounts?

  When creating your Apple and Google developer accounts, we strongly recommend selecting an Organization account whenever your app represents a radio station, company, brand, or commercial service. Using an Organization account helps ensure that your business—not a private individual—is recognized as the owner and publisher of the app. Google Play: Why You Should Avoid a Personal Account Mandatory 14-Day Closed Test Personal Google Play developer accounts created after November 13, 2Few readers

• Do I have to pay for Apple and Google developer accounts?

  Yes. These accounts are managed directly by Apple and Google and require separate fees: Apple Developer Account: $99 per year Google Play Developer Account: $25 one-time fee These fees are paid directly to Apple and Google.Few readers

• Will you help me publish the app to the App Store and Google Play?

  Yes. Our team handles the entire submission process, including preparing the app builds, uploading them to the stores, and managing the publishing process. This means you don’t need to worry about the technical aspects of publishing mobile apps.Few readers

Managing Your App

• Can I update the content in my app myself?

  Broadcasters do not have direct access to update the app themselves. However, you can simply submit a request to our support team, and our developers will handle the update for you. Many types of updates can be made without needing to publish a new version of the app, such as changes to images, links, feeds, or other content. These updates can usually be applied quickly. If a change requires a new version of the app (for example, adding new features or structural changes), our team wilFew readers

• When is an app update required?

  A new version of the app may be required when: Adding new technical features Making major design changes Updating compatibility with new iOS or Android versions Making structural changes to the app Our team manages these updates and handles resubmission to the app stores when necessary.Few readers

Features

• Can my app support live radio streaming?

  Yes. Your mobile app will support live audio streaming, allowing listeners to tune into your station anytime directly from their mobile device.Few readers

• Can my app include podcasts?

  Yes. Your app can feature a podcast library, allowing listeners to browse and play podcast episodes directly inside the app.Few readers

• Can I send push notifications to listeners?

  Yes. Your app includes push notifications, allowing you to instantly notify listeners about: Live shows Special broadcasts New podcast episodes Station announcements or updatesFew readers

• Can I monetize my mobile app?

  Yes. The app can include display advertising and video ads, allowing broadcasters to generate additional revenue from their mobile audience.Few readers

• Can radio networks have multiple stations in one app?

  Yes. We offer multi-station apps, allowing listeners to browse and switch between multiple stations within the same application. This is ideal for radio networks and groups managing several stations.Few readers

• Will my app work with Apple CarPlay or Android Auto?

  Yes — your app can support both Apple CarPlay and Android Auto, allowing listeners to safely tune in while driving. This functionality is available as an additional feature and requires extra development. To enable CarPlay and/or Android Auto for your app, please contact our sales team at plans@zeno.fm for more details and pricing.Few readers

Technical & Billing

• Who maintains the app after it launches?

  Our team provides continuous maintenance and technical support, ensuring the app remains compatible with operating system updates and continues running smoothly.Few readers

• Do I need a developer or technical team to manage my app?

  No. Our mobile app solution is designed so broadcasters do not need technical knowledge or development resources. We handle the development, updates, and technical management of the app.Few readers

• Can the app match my station’s branding?

  Yes. Your app is designed to reflect the look and feel of your station’s brand, including colours, images, and overall visual identity.Few readers

• Can the app support multiple languages?

  Yes. The app supports multiple languages and can automatically follow the default language of the user’s device.Few readers