Plans General Information
Plans FAQ
Can I Customize My Plan?
Absolutely! We understand that every broadcaster has unique needs. If our standard plans don’t quite fit your requirements, we can tailor a Zeno plan just for you. Whether it’s adjusting the number of stations, features, or more, we’ll create a plan that works best for your station. Reach out to us at subscription@zenomedia.com to discuss your custom plan.Few readersDo You Offer Discounts?
Yes, we do! We are pleased to offer a 40% discount to our nonprofit broadcasters. This discount provides significant savings on your next purchase. Simply get in touch with us at subscription@zenomedia.com to take advantage of this offer.Few readersWhich Payment Methods Can I Use?
We use Stripe as our payment processor, which is supported in over 46 countries, and we accept a variety of payment methods:
Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay.
Google Pay
Apple Pay
Link Wallet
You can view Stripe’s global reach and supported countries here.Few readersCan I Downgrade/Upgrade My Plan Anytime?
Certainly! You can easily upgrade or downgrade your plan at any time through the Plans section on tools.zeno.fm.
To cancel a plan, go to tools.zeno.fm and log in to your account.
Under the "Plans" tab, click "Cancel" under your current plan.
In the new window, click "Cancel plan."
You'll receive a notification confirming the cancellation.
The cancellation will take effect at the end of your current billing cycle.Few readersCancellations and Refunds (Summary)
Plan Changes: Features and pricing are subject to change with a minimum of 90 days' notice to current users.
Subscription Terms: Payments are due upfront, and automatic renewals occur each month or year unless canceled.
Payment Methods: Debit and credit card payments are processed via Stripe with automatic billing.
Subscription Duration: Subscriptions renew monthly or annually unless canceled 7 days before the renewal date. Annual plans include two complimentary monthFew readersHow Can I Remove Audio Ads from My Station?
To remove audio ads from your station, you must be subscribed to a paid Zeno Plan. Each plan allows a certain number of stations to be ad-free:
STARTER: 1 station
PRIME: 3 stations
PREMIER: 10 stations
If you'd like to make additional stations ad-free, we recommend upgrading your Zeno plan. By doing so, you’ll have the flexibility to designate more of your stations as ad-free.
As a Zeno Plans user you can opt for Ads Free for:
All Audio Ads in your station's streaFew readers