Plans General Information
Plans FAQ
Do You Offer a Trial Period?
Yes, we offer a 7-day trial for our Starter Plan only. This trial allows you to explore our platform’s features and experience its benefits before committing to a paid subscription.Few readersWhat happens after my 7-day trial period ends?
Once the trial period ends, you’ll need to choose and subscribe to one of our paid plans to continue using Zeno’s services. If a subscription is not activated after the trial, the account will be suspended until a plan is selected. You can explore options on our Plans & Pricing page.Few readersCan I Customize My Plan?
Absolutely! We understand that every broadcaster has unique needs. If our standard plans don’t quite fit your requirements, we can tailor a Zeno plan just for you. Whether it’s adjusting the number of stations, features, or more, we’ll create a plan that works best for your station. Reach out to us at subscription@zenomedia.com to discuss your custom plan.Few readersWhy is my account suspended?
Your account may be suspended if there is no active subscription linked to it. This can happen for a few reasons:
If you canceled your subscription or if the payment failed, your access to Zeno services is paused until a new plan is selected.
For new users who signed up after January 2025, Zeno accounts now come with a 7-day trial. Once the trial ends, a paid plan is required to continue using the platform. If no plan is selected, the account will be suspended.
For legacFew readersDo You Offer Discounts?
Yes, we do! We are pleased to offer a 40% discount to our nonprofit broadcasters. This discount provides significant savings on your next purchase. Let us know through our chat channels.Few readersDoes Zeno.FM offer free streaming?
As of January 2025, we no longer offer free streaming plans. However, we have a range of affordable options tailored to broadcasters at every level—from Starter to Premier.
If you’d like to discuss pricing or explore a custom plan that suits your needs, feel free to reach out to our team at support@zeno.fm — we’re happy to help!Few readersWhich Payment Methods Can I Use?
We use Stripe as our payment processor, which is supported in over 46 countries, and we accept a variety of payment methods:
Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay.
Google Pay
Apple Pay
Amazon Pay
Link WalletFew readersCan I Downgrade/Upgrade My Plan Anytime?
Certainly! You can easily upgrade or downgrade your plan at any time through the Plans section on tools.zeno.fm.
To cancel a plan, go to tools.zeno.fm and log in to your account.
Under the "Plans" tab, click "Cancel" under your current plan.
In the new window, click "Cancel plan."
You'll receive a notification confirming the cancellation.Few readersCancellations and Refunds (Summary)
Plan Changes: Features and pricing are subject to change with a minimum of 90 days' notice to current users.
Subscription Terms: Payments are due upfront, and automatic renewals occur each month or year unless canceled.
Payment Methods: Debit and credit card payments are processed via Stripe with automatic billing.
Subscription Duration: Subscriptions renew monthly or annually unless canceled 7 days before the renewal date. Annual plans include two complimentary monthFew readersHow Can I Remove Audio Ads from My Station?
To remove audio ads from your station, you must be subscribed to a paid Zeno Plan. Each plan allows a certain number of stations to be ad-free:
STARTER: 1 station
PRIME: 3 stations
PREMIER: 10 stations
If you'd like to make additional stations ad-free, we recommend upgrading your Zeno plan. By doing so, you’ll have the flexibility to designate more of your stations as ad-free.
As a Zeno Plans user you can opt for Ads Free for:
All Audio Ads in your station's streaFew readers